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Users with Multi-Factor Authentication (MFA) Aren't Receiving Codes

Incident Report for Sony - Ci Media Cloud

Resolved

This incident has been resolved. MFA codes are being received.

Posted Aug 28, 2023 - 14:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results. We are getting reports that MFA codes are being received.

Posted Aug 28, 2023 - 14:28 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 28, 2023 - 14:26 UTC

Identified

Users with MFA enabled for their account are not receiving authentication codes when signing into their account. We've identified the root cause and we are working to resolve this as soon as possible.

Posted Aug 28, 2023 - 13:58 UTC

This incident affected: General Functionality (Login / Registration).