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Processing Delays

Incident Report for Sony - Ci Media Cloud

Resolved

File processing should be working. We have marked this resolved.

Posted Apr 10, 2024 - 22:03 UTC

Monitoring

File processing has proceeded and there remains a small backlog. We will continue to monitor.

Posted Apr 10, 2024 - 21:48 UTC

Update

We have rolled back the release and processing is proceeding.

Posted Apr 10, 2024 - 21:24 UTC

Update

We are continuing to investigate this issue.

Posted Apr 10, 2024 - 20:36 UTC

Investigating

Ci experienced an issue with processing delays today at about 12:45PM PDT. The delays aligned with a release roll out and are rolling back the release. We will provide further updates.

Posted Apr 10, 2024 - 20:35 UTC

This incident affected: Ci API (File Processing) and General Functionality (Workspace, File Processing).